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Privacy Policy


1. WELCOME TO OUR PRIVACY POLICY!

Lycaradio respects your privacy and is committed to protecting your personal data in the way that we organise our activities online and offline. This privacy policy will inform you about:

  • what information we might collect about you
  • how we use your personal data
  • your privacy rights

This privacy policy is provided in a layered format so you can choose the specific areas in which you are particularly interested.

Alternatively, you can find a summary here.

2. ABOUT US

We are Lyca Media II Ltd, operating under the trading name of ‘Lycaradio’, ‘DilSe Radio’ ‘Athavan Radio’ and ‘Time FM’ (collectively referred to as ‘Lycaradio’). We are a radio station and we provide radio broadcasting services to our listeners.

We are a company incorporated under the Laws of England and Wales with registration number 08871311 and we are based in the UK at Wallbrook Building, 195 Marsh Wall, London, E14 9SG.

Lyca Media II Ltd is a data controller and is responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).

3. WHAT DATA DO WE COLLECT ABOUT YOU?

Personal Data is any information about you from which you can be identified. It does not include data where your identity has been removed (it’s called anonymous data).

We may collect minimal personal data about you which we have grouped together as follows:

  • Identity Data includes your title, first name, last name as well as proof identity under certain circumstances.
  • Contact Data includes your email address, mobile and landline contact number, full address.
  • Customer Care Data includes your feedback to us and voice mail recordings when you contact us.

4. HOW DO WE COLLECT YOUR PERSONAL DATA?

We use different methods to collect data from you through:

Direct interactions.

You may give us your personal data when you do the following:

  • Enter our competitions;
  • Give us some feedback;
  • Give us your opinions during an interview.

Automated technologies or interactions.

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. Please see our Cookie Policy for further details.

Other sources of data:

If you log-in using your social network credentials to connect to our platforms, e.g. Facebook, Twitter, and/or YouTube, your user details may be shared with us. For example, your name, email address, location and Twitter handle.

5. HOW DO WE USE YOUR PERSONAL DATA?

We will only use your personal data when the law allows us to, most commonly, in the following circumstances:

  • Performance of terms and conditions with you where you take part in our competitions
  • To comply with Ofcom requirements, under certain circumstances
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.

We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interest is, where appropriate.

Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

Purpose Type of data Lawful basis for processing including basis of legitimate interest
To verify your identity when you claim a prize
To send a prize to you, if you are the lucky winner of one of our latest competitions
(a) Identity
(b) Contact
(a) Performance of terms and conditions with you where you take part in our competitions
(b) To comply with Ofcom requirements, under certain circumstances
To manage our relationship with you which include the following:
• Manage any concerns that you raise to our customer care department
• Quality assurance and monitoring purposes
(a) Identity
(b) Contact
(c) Customer Care
(a) Necessary for our legitimate interests (to understand how we can improve our listeners’ experience to provide them with better service)

6. TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

Generally, we do not share your personal information with anyone.

We may have to share your personal data by law, or when we need to protect you or other people from harm.

7. HOW LONG DO WE RETAIN YOUR PERSONAL DATA FOR?

We retain your personal information only for as long as we need to process your information for the activities we collected them for, which are mainly for competitions on air and to meet any legal requirements, where applicable.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Under certain circumstances, you have rights under data protection laws in relation to your personal data which are as follows:

  • Access to your personal data – This enables you to receive a copy of the personal data we may hold about you and to check that we are lawfully processing it.
  • Correction of your personal data – This enables you to have any incomplete or inaccurate data we may hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Erasure of your personal data – This enables you to ask us to delete personal data where there is no good reason for us continuing to process it.

    Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing of your personal data – This right can be exercised where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Restriction of processing your personal data – This enables you to ask us to suspend the processing of your personal data in certain circumstances.
  • Transfer of your personal data -This enables you to ask us to transfer your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

    Note, however, that this right only applies to automated information which you may have provided consent for us to use initially or where we used the information to perform some terms and conditions with you.

If you wish to exercise any of the rights set out above, please send your request to mydata@lycagroup.com.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9. HOW TO CONTACT US?

If you have any questions or would like to know more about Lycaradio, please do not hesitate to get in touch with us.

You may contact our Customer Services Department by filling our contact form at https://www.lycaradio.com/contact/.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO).

We would, however, appreciate the chance to deal with your concerns first before you approach the supervisory authority, so please do contact us in the first instance.

For compliance questions in relation to this policy, you may contact our data protection team at DPO@lycagroup.com.

Links to other websites

Our websites contain links to other sites operated independently of Lyca Media II Ltd, which provide information or services on our behalf. None of these websites are controlled or operated by the Lyca Media II Ltd and are not covered by this Privacy Policy.

Changes to the policy

This privacy policy applies from 25 May 2018 until such time it is updated again. Historic versions are archived here.

Lycaradio Privacy Notice

We have updated our privacy policy to reflect the changes in data protection laws. It’s important to us that you understand what personal information we have about you and how we use it. This is why we are providing you with a snapshot of the main points in our privacy policy.

If you would like to read the full policy, you can find it here.

So, what information do we have about you?

We have minimal information about you telling us who you are, such as your name and contact details.

Why do we collect your personal information?

We collect personal information from you directly when you are the lucky winner of one of our competitions.

For a detailed explanation of what personal information we have on you, why and how we collect your personal information, please visit our privacy policy.

Who do we share your data with?

We generally do not share your information with anyone, unless we are required by law to do so.

How long do we retain your personal data for?

We retain your personal information only for as long as we need to process your information for the activities we collected them for and to meet any legal requirements, where applicable.

How to contact us if you have any queries?

You may contact our Customer Services Department by filling our contact form at https://www.lycaradio.com/contact/.

For compliance questions in relation to this policy, you may contact our data protection team at DPO@lycagroup.com.

Visit our full privacy policy for more information.

Our Stations

Dilse radio

Lyca Dilse Radio 1035

Time 107.5fm

Time 107.5FM

Athavan radio

Athavan Radio

Lyca

Lyca Dilse News